Sandra Strauss

A respected and responsive customer service team results from a commitment to creating positive customer connections. Customer Service C.H.A.R.I.S.M.A. provides valuable tools for building or strengthening a dynamic customer service program to keep your customers satisfied, expands your customer base and gives your organization a glowing image. Customers expect good service and will put their dollars where the service shows.

This program is ideal for people involved in marketing, sales, on the front line with customers and everyone who connects with customers and clients. In the world of marketing, sales and customer service, C.H.A.R.I.S.M.A. means:

Connecting Habits Attracting Really Incremental Sales & Marketing Activities

Sandra Strauss, a communications coach and co-author of Get Along with Anyone, Anytime, Anywhere--8 Keys to Creating Enduring Connections with Customers, Coworkers . . . Even Kids! and Charisma Cards—50 Irresistible Ways to Energize Your Personal Magnetism presents a special collection of customer service concepts including:

This program is customized to your specific interests and objectives, presented as a keynote or in extended sessions:

Winning ways to make a star-studded impression
Getting to the heart of what customers want
Cooking up customer chemistry by speaking their language
How to recognize and influence different types of customers
How to gain customer confidence, respect, trust and repeat business
Handling challenging customer situations with diplomacy: Keeping your cool and your customers, too
Ways that work when “all else fails”
How to regain your shine when your image dims
Keeping your staff focused on customer service
Service ideas that make you shine above the rest and cast a golden glow on your image.